Privacy Policy

Last updated: May 06, 2025

At LoadexAi, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, share, and secure your data when you use our app at loadex.ai. It also outlines your rights regarding your personal information and how you can exercise them.

LoadexAi’s use and transfer of data from email providers (like Google or Microsoft) follow their policies, such as the Google API Services User Data Policy, including Limited Use requirements.

Information We Collect

When you use LoadexAi, we may collect the following types of information:

• Personal Information: Such as your email address, which is collected when you create an account or connect your email provider.
• Usage Data: Information about how you use the app, including features you interact with, searches you perform, and other interactions.
• Email Permissions: Through OAuth, we may request access to send emails on your behalf or retrieve your email signature when you connect your email account. These permissions are only used when you explicitly take an action, such as clicking a button to send an email.
• Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your experience, such as remembering your preferences or analyzing app usage. You can manage cookie settings through your browser or, where applicable, through our cookie consent tool.

Use of Information

We use your information for the following purposes:

• To provide, maintain, and improve LoadexAi’s services.
• To personalize your experience and deliver relevant content.
• To communicate with you, including sending updates, notifications, or promotional messages (you can opt out of marketing communications).
• To analyze app usage and performance to enhance functionality.
• To comply with legal obligations and protect our rights.

Sharing of Information

We do not share your personal information with third parties for their marketing or advertising purposes. However, we may share your information in the following circumstances:

• With service providers who assist in operating LoadexAi, such as hosting or analytics providers, under strict confidentiality agreements.
• To comply with legal obligations, such as responding to lawful requests or protecting our rights in legal proceedings.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but we will notify you of any such change.

Protection of Information

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure storage practices. However, no online system is completely secure, and we cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information, such as email addresses and usage data, only for as long as necessary to provide LoadexAi’s services or comply with legal obligations. When you delete your account or revoke permissions through your email provider’s settings, we delete your personal data within 30 days, except where required by law to retain it for a longer period. You can request the deletion of your data at any time by contacting us at support@loadex.ai.

Use of Google Workspace APIs

LoadexAi does not use Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. Any data accessed through these APIs is used solely to provide the functionality of LoadexAi, such as sending emails or accessing email signatures, as authorized by you.

Email Permissions

LoadexAi uses OAuth in our Chrome extension and web app to connect with email providers (e.g., Google, Microsoft). When you send an email, we may request:

• Permission to send emails on your behalf, only when you take an action (e.g., clicking a button).
• Access to your email signature to personalize emails.

We do not send emails or access signatures without your explicit action. We do not store or share your email data without your consent. You can revoke these permissions at any time through your email provider’s settings.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal requirements.
• Opt-out: You can opt out of receiving marketing communications at any time.
• Revoke Consent: You can revoke permissions granted through OAuth at any time via your email provider’s settings.

To exercise any of these rights, please contact us at support@loadex.ai.

Children’s Privacy

LoadexAi is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe a child under 13 has provided us with personal information, please contact us at support@loadex.ai.

Third-Party Links

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those third-party sites before providing any personal information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own, including the United States, where our servers are located. We ensure that such transfers comply with applicable privacy laws, using safeguards like Standard Contractual Clauses where required to protect your data.

Compliance with Laws

LoadexAi complies with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are committed to ensuring that your personal information is handled in accordance with these laws.

Changes to This Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

For questions about this policy or to exercise your rights, contact us at support@loadex.ai or visit loadex.ai.